A separate deposit for each treatment is required to book your appointment. The deposit is always deducted from total treatment price and pay the remaining balance at the time of the appointment.

You can cancel your appointment and have the deposit returned to you if you notify the clinic 48h before the appointment.

You can reschedule your appointment once if there is more than 24h left before your appointment.

If you or your child becomes sick and you cannot arrive on your appointment, you are able to reschedule it last minute once with no possibility of cancellation without losing your deposit (even if it is more than 48h before your rescheduled appointment).

Appointments not attended (no shows) or cancelled with less than the required notice (48 hrs) will result in the loss of any deposit paid as cancellation fee.

A new deposit will need to be paid before any new booking is made.

You can view our current pricing on our website in the Treatments tab and they are subject to change. In case prices change, your previously booked appointment is guaranteed with an old price.

You agree to pay the price in full (after deposit deduction) on the day of your appointment. The payments are taken in cash, card, bank transfer or PayPal. We cannot accept cheques.

Deposits and treatment payments are non-refundable. If you are unhappy with the treatment, please refer to DISPUTE RESOLUTION AND LIABILITY tab.

Treatment prices are non-negotiable.

If you feel unhappy with the treatment provided by any of our practitioners and have any cause to complain about our services, you agree in the first instance to send a complaint in writing to hello@ senmuseskinclinic.co.uk email address and not to publish (or cause the publication of) your complaint any more widely, either orally or in writing to any third persons via the Internet. A designated member of staff will investigate your complaint and respond to you within 30 working days from the date your complaint has been received. In the event of you publishing (or causing to be published) any defamatory statements about our clinic or any of our practitioners to any third parties (including social media), then we reserve the right to claim damages against you in defamation proceedings before the court for such sum as we are advised to claim by our legal advisors.

We will always strive to keep our clients happy and reach the compromise. 

Any form of violence, whether verbal, physical or in writing (including social media) towards any member of staff will not be tolerated. In any form of abusive behaviour, the treatment can be refused, and the deposit might be lost.

Client data is stored securely and in accordance with the GDPR 2018.

Pictures or/and videos are taken according to the Licensing Act 2003. It is done to verify the condition of the treatment area before and after the procedure. Refusing to have the pictures taken equals the treatment being cancelled and any deposit being forfeited.

The pictures/videos can be used in marketing materials. If you wish to withdraw, you have the right to do it.